Refund Policy

 

Registration REFUND POLICY

Registration fees are subject to the following refund schedule. The schedule reflects a charge for issuing a refund and does not include any processing fees charged by online processing companies or credit card processing companies. Please email info@laTRAIL.org for a refund request.  
We consider our refund policy to be one of the most generous you can find. However, we encourage you to consider and shop around for “Travel Cancellation” insurance. Many companies offer this type of insurance you can click here to access McKay Insurance. Generally, the insurance will not only cover the cost of flight, hotels but also may cover registration fees.  

Refunds amounts are:
Before January 31st 90% of registration fee
January 31st - February 27th 60% of registration fee
February 28th - March 27th 43% of registration fee
After March 27th there will be no refund available (see rollover or transfer options)
April 7th Rollover Option Ends

REGISTRATION TRANSFER OPTION

Cycle Zydeco registrations are transferable prior to the ride for a fee of $25. In order for a rider to elect this option you must send a request to info@laTRAIL.org requesting the transfer before the end of the day on Friday, April 14, 2017. At some point we will have placed orders for shirts and jersey so there is no guarantee that we will have a matching size for the person receiving the transfer.  

REGISTRATION ROLLOVER OPTION

If a rider for some reason is not able to attend Cycle Zydeco 2017 then we will allow the rider to roll over 100% of the registration fees towards the registration fee for Cycle Zydeco 2018. In order for a rider to elect this option you must send a request to info@laTRAIL.org requesting the rollover before the end of the day on Friday April 7, 2017. Rollover registration fees are non-refundable and non-transferable, the CZ 2018 refund policy will not apply. CZ 2018 will take place April 4 - April 8, 2018 (the week following Easter) and the price has not been determined, if there is a price increase then you will be responsible for the difference.

FOR REFUND INFO ON LODGING SEE LODGING SECTION