Refund, Roll-Over & Transfer Policy

 

We consider our refund, roll-over & transfer policy to be one of the most generous. However, we encourage you to consider purchasing “Travel Cancellation” insurance. Many companies offer this type of insurance you can click here to access McKay Insurance. Generally, insurance will not only cover the cost of flight and hotels, but may cover registration fees.  

registration REFUNDS

Registration fees are subject to the following refund schedule. The schedule reflects a charge for issuing a refund and does not include any processing fees charged by online processing companies or credit card processing companies. Please email info@laTRAIL.org with any refund request.  

Refunds amounts are:
Before January 31st: 90% of registration fee
January 31st - February 16th 60% of registration fee
February 16th - March 16th 43% of registration fee
After March 16th there will be no refund available (see rollover or transfer options)
March 23rd Rollover Option Ends

TRANSFER

Cycle Zydeco registrations are transferable prior to the ride for a fee of $25. In order for a rider to elect this option you must send a request to info@laTRAIL.org requesting the transfer before the end of the day on Friday March 23, 2018. At some point we will have placed orders for shirts and jersey so there is no guarantee that we will have a matching size for the person receiving the transfer.  

Roll-over

If a rider for some reason is not able to attend Cycle Zydeco 2018 then we will allow the rider to roll over 100% of the registration fees towards the registration fee for Cycle Zydeco 2019. In order for a rider to elect this option you must send a request to info@laTRAIL.org requesting the rollover before the end of the day on Friday March 23, 2018. Rollover registration fees are non-refundable and non-transferable, the CZ 2018 refund policy will not apply.  Pricing for CZ 2019 has not been determined, if there is a price increase then you will be responsible for the difference.  If there is a price reduction there is no cash value or partial refund.  


LODGING REFUND:

For any lodging purchased directly through this website the amount refundable will follow the schedule below.  All refund amounts exclude credit card fees if they are not refundable by the credit card company or processing company.  All refund requests should be made via email to info@laTRAIL.org

  • 100% prior to the end of the day March 23, 2018
  • 50% prior to the end of the day March 30, 2018
  • 0% after March 30, 2018