2019 Refund, Roll-Over & Transfer Policy
We consider our refund, roll-over & transfer policy to be one of the most generous. However, we encourage you to consider purchasing “Travel Cancellation” insurance. Many companies offer this type of insurance you can click here to access McKay Insurance. Generally, insurance will not only cover the cost of flight and hotels, but may cover registration fees.
Registration fees are subject to the following refund schedule. The schedule reflects a charge for issuing a refund and does not include any processing fees charged by online processing companies or credit card processing companies. Please email info@laTRAIL.org with any refund request.
Event refund amounts are:
Before February 15th: 90% of registration fee
February 15th - March 15th: 60% of registration fee
March 16th - April 5th: 40% of registration fee
After April 5th there will be no refund available (see rollover or transfer options)
March 23rd Rollover Option Ends
Bicycle refund amounts are:
Up to 1 month before event: 100%
Under 1 month before event: 50%
Cycle Zydeco registrations are transferable prior to the ride for a fee of $25. In order for a rider to elect this option you must send a request to info@laTRAIL.org requesting the transfer before the end of the day on Friday April 12th. There is no guarantee that we will have a matching size for the person receiving the transfer.
If a rider for some reason is not able to attend Cycle Zydeco 2019 then we will allow the rider to roll over 100% of the registration fees towards the registration fee for Cycle Zydeco 2019. In order for a rider to elect this option you must send an email to info@laTRAIL.org requesting the rollover before the end of the day on Friday April 12, 2019. Rollover registration fees are non-refundable and non-transferable, the CZ 2020 refund policy will not apply. Pricing for CZ 2020 has not been determined, if there is a price increase then you will be responsible for the difference. If there is a price reduction there is no cash value or partial refund.
We encourage you to consider and shop around for “Travel Cancellation” insurance. Many companies offer this type of insurance you can click here to access McKay Insurance/Silent Sports Insurance (they have provided insurance for Cycle Zydeco for most of the years since 2002).
Travel insurance should typically cover registration fees in addition to the cost of flight, and hotels.